Shipping Policy

The explanations and information included in this Shipping Policy are general, high-level descriptions of how shipping policies may be written.
This document does not constitute legal advice, nor should it be treated as recommendations about what you must do for your business. Shipping requirements and regulations vary by region, and we cannot determine your specific legal obligations in advance.

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We strongly recommend consulting with a legal professional to ensure your Shipping Policy complies with all relevant laws in your jurisdiction.

This Shipping Policy outlines the legal relationship between Marine de Coco (“we”, “us”, “our”) and our customers regarding the shipment of products purchased through our website. It establishes clear expectations, explains our responsibilities, and describes the procedures that apply in various shipping scenarios.

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A clear Shipping Policy benefits both parties:

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• Customers know exactly what to expect from their order, and

• Businesses reduce uncertainty, improve transparency, and support a smoother buying experience.

Order processing time refers to the period between receiving your order and handing it over to the shipping carrier.

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• Orders are processed within the timeframe determined by our business operations (e.g., typically 1–3 business days).

• Processing times may be extended during peak periods, holidays, or due to factors outside our control.

• Orders placed on weekends or public holidays will be processed on the next business day.

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Marine de Coco reserves the right to adjust processing times at any moment.

Shipping fees may vary depending on:

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• Delivery destination

• Order weight or size

• Shipping method selected

• Carrier-specific pricing

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Shipping costs will be presented at checkout before payment is completed.
Free shipping, discounts, or promotional rates may be applied when applicable.

We offer domestic shipping options according to carrier availability and service areas.
The following may apply:

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• Standard shipping

• Express or priority shipping

• Age-verified delivery (when required by the nature of the products sold)

• Tracking numbers

Delivery times provided at checkout are estimates, not guarantees.

If we offer international shipping:

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• Delivery times vary by destination

• Customs processing, duties, and import taxes may apply

• Customers are responsible for any additional fees charged by their local authorities

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Not all products may be eligible for international delivery due to regulations.

Shipping times may be affected by circumstances outside our control, such as:

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• Carrier delays

• Weather conditions

• Customs inspections

• Natural disasters

• Strikes or operational disruptions

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Marine de Coco is not responsible for delays caused by such events but will support customers in tracking and resolving delivery issues when possible.

If a package is delayed, lost, or does not arrive within a reasonable timeframe:

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• Customers should contact us with their order details

• We will work with the shipping carrier to investigate the issue

• Solutions may include reshipment or refund, depending on the situation and available evidence

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Investigation times may vary depending on the carrier.

It is the customer's responsibility to provide accurate, complete shipping details.
If a package is returned or lost due to incorrect address information:

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• Additional shipping fees may apply for reshipment

• Refund eligibility will depend on product condition and merchant policy

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Marine de Coco is not liable for delays or losses resulting from inaccurate customer information.

Marine de Coco may update or modify this Shipping Policy at any time.
Updates will be posted on this page with the revised “Last Updated” date.
Customers are encouraged to review this policy periodically.

For questions regarding shipping or delivery, please contact us:

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Marine de Coco
Email: support@marinedecoco.com

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